We highly value your privacy and recognise its significance to you. Our goal is to be transparent and straightforward about our actions and their reasons. We are dedicated to safeguarding the online privacy of all our customers.

Data Controller

April Webb  

Data We Collect 

To place an order with us, we need to collect some information from you. This includes providing your contact details. We use this information to process your order as described in this privacy policy. You can easily update your registration details through your account page on our website. If you don't have an account, you can contact us via the 'contact us' page.

Your Username and Password

When you register an account, you will need a username and password to access it. We ensure your account information is secure, allowing you to easily access it each time you visit. This simplifies placing future orders, as you won't need to re-enter your details; just log in. Within your account, you can also view your past orders. Your password is stored in an encrypted format, ensuring that no one can see it. If you forget your password, you can request a reset, and you also have the option to change it yourself from within your account.

Your Name, Address, and Postcode

We need your name, address, and postcode to know where and to whom we should send your order. Your postcode helps us identify your area to provide suitable shipping options, and it is also required by the delivery company. Certain details are essential for delivery companies to deliver your parcel. Any delivery company we use will adhere to a strict privacy policy and will only receive the minimum details necessary for delivery. They will never share your information with any third party.

Your Email Address

We need your email address to keep you informed about the status of your order. If you have opted to receive marketing communications, these will also be sent via email. When your order is dispatched by a courier, we share your email address with them so they can update you on your order's status. You will receive a tracking number to monitor your order on the courier’s website.

Your Telephone Number

We require your telephone number to quickly contact you if there are any issues with your order or if we need to verify any details. Additionally, we provide your number to the courier in case they need to reach you during delivery attempts.

Your Payment Card Information

To pay for orders, you need to provide your payment card number, expiry date, issue number, and the name of the cardholder. All payments are processed through PayPal or Stripe on an external, secure, and encrypted page provided by your chosen payment option. We do not collect or store any card details, nor do we share any financial information with third parties.

Third Party Information

If you choose to have your parcel delivered to a third party, you confirm that you have informed them about our use of their information as outlined in this Privacy Policy. Additionally, you confirm that they have granted permission for us to use their personal information as described.

IP Addresses

When you visit our site, we automatically receive your IP address, which is a unique identifier for your computer or other access device.

How Do We Use The Information We Collect?

Primarily, we use your information to process your orders and to better understand your needs, enabling us to provide superior service. Your account may store details about your previous purchases, personal preferences, and shopping lists. Additionally, please note the following uses of your information.

Marketing

By subscribing to our newsletter or joining our Discount Club, you may receive occasional emails from us. However, you will always have the option to unsubscribe at any time.

Customer Care and Correspondence

As part of our customer care procedures, we may follow up with customers who have purchased goods or services from our website or posted comments about us online. This follow-up may be conducted via letter, phone, SMS, or email. We may contact you to resolve a complaint or request a testimonial.

We may periodically use your information to reach out to you for market research purposes. You might be contacted via mail, phone, SMS, or email.

Website

To enhance your experience and assist in our website design, we may gather data on how you use and access our site. Our system tracks each visitor's IP address, the duration of their visit, and the sequence of pages viewed. We may employ third-party experts to analyse this data, ensuring they uphold the same level of sensitivity and security we do. For more details, please refer to the cookies section below.

Cookies

Our site uses various cookies. Below, we explain what cookies we use and why.

What is a cookie?
A cookie is a small text file placed on your device when you visit our site. It helps us distinguish you from other users on subsequent visits.

Types of Cookies
There are two main categories of cookies:

**Persistent Cookies:** These remain on your device until deleted manually or automatically.
**Session Cookies:** These are deleted automatically once you close your browser.

Cookies We Use and Why

**Essential Cookies:** These are necessary for our site to function correctly. They allow you to log into secure areas and ensure the site operates properly.

**Performance Cookies:** These help us track and count visitors, as well as understand how they navigate our site. The aggregated data helps us enhance site functionality and user experience.

Your Right to Refuse Cookies
You can refuse cookies by adjusting your browser settings. However, this may affect your ability to access parts of our site. By continuing to use our site without changing your settings, you consent to our use of cookies as described

Access Rights
You have the right to access your personal information. If you have an account, you can view your information through your account. If not, you can request access via our 'contact us' page. Please provide your email address and specify your request.

 Security

The security of your information is a top priority for us. We have implemented comprehensive security measures to protect your data.

Website Security
Our website is secured with an SSL certificate to ensure your data is transmitted safely. All information we hold about you is stored securely. We employ robust physical, electronic, and managerial systems to prevent unauthorised access or disclosure of your information.

Keeping Your Information Secure
To help us maintain the confidentiality of your information, please keep your password secret.

Passwords
**Choosing a Password:** Select a password that is unique and not easily guessed. Do not share your password with anyone, as you are responsible for any activity carried out using it, whether authorised by you or not.
**Forgotten Password:** If you forget your password, you can request a new one, which will be sent to the email address we have on file. You can change your password at any time through your account on our website. If you ask us to change your password, we will provide a temporary one, which you should update to a more secure password immediately.

Payment Card Security
We offer secure payment options via PayPal, Visa, MasterCard, American Express, Apple Payor Google Pay. When making a payment, you will be directed to the chosen provider's secure page to enter and confirm your payment details. All online payments are processed using SSL encryption to ensure total privacy and security. Your browser will indicate a secure environment by displaying a locked padlock or key icon. We do not collect, store, or share any card details with third parties

Links to Other Websites
Our website contains links to other useful sites. However, once you leave our site, we do not have control over external websites. We cannot be responsible for the protection and privacy of any information you provide on those sites. They are not governed by our Privacy Policy. Please review the privacy policies of any external sites you visit.

Notification of Changes to This Policy
If we make changes to our Privacy Policy, we will post the updates on our website. This way, you will always know what information we collect and how we use it.

Feedback
If you have any feedback, questions, or concerns, please contact us via the 'Contact Us' page.